FREQUENTLY ASKED QUESTIONS (FAQS)
General Questions
Q. What are LEDs?
A. LEDs stand for light-emitting diodes. These are electronic components that convert electrical energy directly to light by moving electrons within the diode's substance. LEDs are significant due to their efficiency and low energy consumption, they are beginning to replace the majority of conventional light sources.
Q. What is the new online B2B feature in the market that LUMIBRIGHT is offering?
A. LUMIBRIGHT the brand that solves your lighting problem's has introduced a new feature in the E-commerce market. This gives DESIGNERS and BUSINESS OWNERS the facility to check all our latest products and get a quotation online, Yes online! simply registering a B2B account in a few simple clicks, you can get a quotation with a reasonable price, just by relaxing in your space. Our team is always here to help you.
Q. Is LUMIBRIGHT able to customize every lighting product according to the customer's desire?
A. Yes, LUMIBRIGHT has the resources and creative background to fulfill customers' dreams and desires in the lighting industry which no one can do. From simple to complex lighting configurations, LUMIBRIGHT has the experience, technology, and know-how to provide the perfect lighting solution for any customer's needs.
Q. How many color temperatures does the led have?
A. LEDs typically come in Three main color temperatures - warm white, cool white, and natural white. However, some LEDs may also come in a range of other colors, such as blue, red, and green, hear in LUMIBRIGHT we have a large variety of colors to select according to your requirement.
Q. What is a lumen?
A. A lumen is a unit of measurement, used to describe the total amount of visible light emitted from a light source. It is a measure of a light source's brightness.
Q. What is a kelvin?
A. A Kelvin (K) is a unit of measurement used to describe the temperature of a light source, such as a light bulb or LED. The Kelvin scale is based on absolute zero and is widely used in the lighting industry to measure the color temperature of a light source. The higher the Kelvin number, the cooler the color of the light. At LUMIBRIGHT we have 2600k lights to 6500k.
Q. Are LEDs cost-efficient compared to traditional bulb?
A. Yes, LEDs are much more cost-efficient than traditional bulbs. They use about 75% less energy than traditional bulbs, last up to 25 times longer, and cost about half as much.
Q. What is LED used for?
A. LEDs (Light Emitting Diodes) are used in a variety of applications, including digital displays, automotive lighting, electronic devices, aviation lighting, traffic signals, and general lighting. LEDs are also used in a wide range of decorative applications, such as in holiday lighting and decoration displays.
Q. Is LED good for the eyes?
A. LED lighting is generally considered safe for the eyes. Unlike other forms of artificial light, LED lighting does not contain UV or infrared radiation, which is what can cause damage to the eyes. LED lighting also tends to be brighter and more focused, which can be beneficial for certain activities.
Q. Do you carry lamp parts?
A. LUMIBRIGHT customized lights and bespoke designs are the finest for their Shades and accessories for sale, however, we do not offer lamp components in general. However, in rare cases, replacement parts for goods we regularly offer may be available. To learn more, please contact us and speak with one of our Lighting & Home Décor Consultants.
Q. What does SMD mean?
A. SMD stands for Surface Mount Device. It is a type of electronic component that is mounted directly onto a printed circuit board (PCB) and soldered in place.
Shipping & Delivery
Q. How much do you charge for shipping?
A. Shipping cost is determined by the weight, size, and destination of the item being shipped. We use automated shipping rate calculators to determine the cost of shipping. You can get an estimate of your shipping cost by adding the item to your cart and entering your shipping address.
Q. Do you ship internationally?
A. Yes we do! LUMIBRIGHT has many international clients who enjoy our services. We have a wide range of international shipping options available to meet our customers needs.
Q. How much will shipping cost?
A. Here at LUMIBRIGHT If you are a B2B customer, our logistics team will work with you to get the best rate possible for your shipping needs. If you are a B2C customer, our automated code system will calculate the rate of shipment based on the cubic meter of your package. Rates may vary depending on the destination and the type of service chosen.
Q. What shipping options are available?
A. LUMIBRIGHT has all the shipping options available. Please contact our customer service team for more information.
Q. How do I track my order?
A. Through your order number, If you have any further questions or queries regarding your order, please contact our LUMIBRIGHT customer service team via email, chat, or phone and provide them with your order number for quick and efficient assistance. Your order number will be sent to your registered email id.
Q. How do we calculate the cost of shipping?
A. LUMIBRIGHT shipping charges are based on the size, weight, and destination zone of the product ordered. For any order under AED50, an AED5 shipping charge will be added. Express delivery or second-day delivery is extra.
Q. How does the store pick-up policy work?
A. We offer a "buy online, pick up in-store" option for many of our products that allows you to pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fills in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.
Q. How do we pack our packages at LUMIBRIGHT?
A. As we encourage natural sustainability, we use eco-friendly packaging whenever feasible. We utilize air-filled pillow bags to pack orders efficiently and decrease the quantity of packaging material required for each purchase. As packing materials, we also utilize 100% biodegradable starch pellets. These static-free pellets resemble old-fashioned plastic packing peanuts, but they are designed to disintegrate swiftly in landfills and are devoid of petroleum, CFCs, and HCFCs.
Returns & Replacements
Q. What is LUMIBRIGHT's returns policy?
A. If for any reason you are unsatisfied with a purchase, it can be returned within 7-10 days of the date you receive it. No returns or exchanges will be made after the 10th day.
To ensure that your return is processed accurately and promptly, please first call us.
Customers can reach us at T: +971 (0) 4 33 83 448
You may contact us by email at sales@lumibright.co.uk
A Customer Service Specialist will provide you with a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.
Please note the following:
- All returns must be made with a Return Merchandise Authorization number.
- Furniture and rug purchases cannot be returned to a LUMIBRIGHT store location; they must be shipped back to our warehouse.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Installed products with cut wires or loose crystals will be subject to an AED50 fee.
- Sales of clearance items, giclee items personalized with uploaded photos, and custom-made-to-order items are final.
- Some product categories may include free return shipping; this offer applies only to the 48 continental US states and may exclude certain items with designer and giclee shades and items that ship by freight. White-Glove and Threshold orders must be returned within 10 days.
Q. What is the working hours of customer service?
A. LUMIBRIGHT offers customer assistance is from 9:00 am to 9:00 pm.
Q. How do you implement your "no restocking fee" policy?
A. LUMIBRIGHT will not charge a restocking fee on items that are in stock and purchased from a LUMIBRIGHT store, in-store or online at LUMIBRIGHT.CO.UK. This includes items depicted in a LUMIBRIGHT print catalog and other printed advertising materials. We will apply a restocking fee to items that are selected from vendor catalogs and special orders. Specially ordered items that are returned or canceled are subject to a restocking fee of 20% of the item price. White-Glove Delivery items are also subject to a restocking fee of 10% of the item price.
Payment
Q. What kind of credit card payments do you accept?
A. LUMIBRIGHT accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on LUMIBRIGHT.CO.UK
Q. What is our minimum order policy?
A. Our standards are specified and we have our own policies. We require a minimum online order of AED50 at LUMIBRIGHT. The vast majority of our items are more than AED50 so this usually isn't a problem.
Q. When and how do you charge my card? What is an "authorization hold"?
A. If you are paying by credit card or debit card, authorization will be placed on your card to hold funds for the amount of your order. This authorization hold means you cannot use the number of funds needed for your order total, but the funds have been reserved for us, but have not yet been transferred to us. This hold ensures that the funds will be available in your account when your order is processed. Depending on how long it takes for your order to ship it may be necessary to process a new authorization hold.
Most authorization holds last from 3 to 7 days but may vary depending on the bank or financial institution you are using. For specific information please contact your card-issuing bank or institution for its policy.
As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. Your card will only be charged when your order ships and you will only be charged once for what you have ordered.
Pricing & Warranties
Q. What is your quality assurance guarantee?
A. At LUMIBRIGHT Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality, and value. Our Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, feel free to send us an email.
Q. What is your warranty policy?
A. LUMIBRIGHT proudly stands behind the products we sell. The 5 to 10 Year Warranty states that we will repair or replace at no charge, your purchase within 5 to 10 years of the purchase date should you discover any defect in materials or workmanship. This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included in the product are not covered by this warranty. Ceiling fans and furniture products are covered by the manufacturer's warranty and included in their packaging. The furniture we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting. This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt, and this warranty to your closest store, or contact our Customer Service department at T: +971 (0) 4 33 83 448 All items must be brought into a LUMIBRIGHT Store or returned to our store for service. In no event shall LUMIBRIGHT. be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. Unless specifically noted, the lighting, furniture, and other products we sell are for residential use only, and are not designed, manufactured, or recommended for use in a commercial or non-residential setting. For information about commercial-grade designs, please contact our LUMIBRIGHT Hospitality division.
Q. What is Comparable Value?
A. Some product identifies a "Comparable Value" with a reference price. Please note that these references are for items that are exclusive, and which are manufactured and produced directly for LUMIBRIGHT by taking a link out of the retail chain, LUMIBRIGHT can offer you significant savings compared to similar brand name items. LUMIBRIGHT believes that similar products are offered by other retailers, are about the "Comparable Value" price listed on the signs. However, we invite customers to shop for our competitors and compare the value listed for the particular item and decide for themselves. Please note that the “Comparable Value” reference price is not an original price amount and does not refer to the price at which LUMIBRIGHT has sold the item.
Our Promotion Sales, Coupons & Discounts Offer
Q. How do our Coupons work?
A. Simply enter the LUMIBRIGHT coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular-priced, in-stock merchandise only; not valid for special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. The minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one-time use only. Offers are non-transferable and not redeemable for cash or gift certificates Coupons may be valid specifically for online purchases only. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at sales@lumibright.co.uk
Q. Do you offer gift cards?
A. We offer Gift Cards that are available for purchase at any of our store locations or online. These cards are redeemable online, by phone, or at any LUMIBRIGHT Store.
Q. How does your sale pricing work?
A. Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain checks will be issued. The pricing is not valid on special orders, previous orders, or with other coupons or discounts, and other restrictions may apply. We also list sale pricing in emails, catalogs and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction.
Our Procedures for Shipping & Delivery
Q. How do we pack our packages at LUMIBRIGHT?
A. As we promote natural sustainability and eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.
Q. What is your Product pick-up policy for online/offline orders?
A. We offer a "buy online, pick up in-store" option for many of our products that allows you to pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fills in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.
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